Frequently asked questions about the matching agent and our therapists

The matching process is designed to match you with the best therapist for you and your needs. Our matching agent Nicci, who is a trained therapist and has many years of clinical work experience in psychology, will ask you a few questions about your well-being, what you wish to get help with and if you have any preferences when it comes to the therapist in question. When she has all the information she needs, she will give you a suggestion for a therapist and you will then have the opportunity to visit their profile where you can read more. If you accept the match, you can proceed and write directly to your new therapist in your private chat.

Yes, all our therapists have at least a bachelor's degree in a human care profession from university, such as social worker, nurse, behavioral scientist, at least basic training in psychotherapy / step 1, or licensed psychotherapists. All are also trained in the conversation method motivational interviewing, MI.

Absolutely, just contact Nicci and she will help you further.

You are always 100% anonymous in the app and do not need to provide your name in the conversations with your therapist if you do not want to.

You can talk to your therapist about whatever you want and what you feel you need to talk about. Our users come to BlueCall to talk about everything from work-related problems to private and more personal challenges. You can also talk to the therapist about things you would like to get better at or develop.

Of course you can talk to one of our therapists even though you generally feel good. It can be nice to bounce ideas off an outsider sometimes and you do not have to feel down or depressed at all to talk to a therapist.